Warranty: Coverage & Claims

Your Atleisure product purchase is backed by a manufacturer's warranty. Below is everything you need to know about what is covered, what is excluded, and exactly how to submit a claim.

What Does My Product Warranty Cover?

Your product is covered under a limited manufacturer's warranty against defects in materials and workmanship, effective from the original date of purchase.

  • Duration: The exact duration of coverage depends entirely upon the specific product model and the authorized retailer from whom it was purchased.
  • Replacement Parts Policy: Once replacement parts are sent, the original warranty period does not restart. There is no separate warranty on replacement parts themselves; they remain covered only under the remainder of the original product warranty window, if any. Please note that replacement parts are typically replaced only once per product.

Warranty Exclusions

To maintain a clear and transparent process, please be aware that this warranty is strictly non-transferable (applies only to the original purchaser) and does not cover damage resulting from:

  • Improper Care & Handling: Improper assembly, unauthorized alterations, accidents, disasters, misuse, abuse, or negligence.
  • Commercial Use & Secondary Sales: Products utilized for commercial purposes or items purchased through unauthorized third-party sales channels.
  • Acts of Nature: Damage caused by severe environmental elements (e.g., wind, fire, freezing temperatures).
  • Standard Weather Wear: General environmental aging, including but not limited to: discoloration or fading of the finish, rusting, mold, or mildew resulting from prolonged exposure to the elements or improper seasonal storage.

Deep Dive: Is Rust Covered Under the Warranty?

We pre-treat our metal furniture frames, umbrella frame structures, and heavy-duty base stands to help prevent rusting. However, rust is a naturally occurring process that can still develop under certain conditions:

  • Scratches: If a painted or powder-coated surface on a steel or iron component is scratched and exposes bare metal, rust will likely occur if moisture contacts that area.
  • Standing Water: Rust can form on any metal surface—including flat patio furniture surfaces, frame joints, and umbrella base housings—where water is allowed to pool or remain for an extended period.
  • Fabric Covers & Hardware: Our weather-resistant vinyl and polyester cover fabrics are completely rust-free materials. However, this warranty does not cover rust staining from external sources, nor does it cover minor cosmetic weathering, surface oxidation, or environmental staining on metal zippers, pull tabs, or internal hardware components.

Because we cannot control environmental exposure or how products are maintained, rust is not covered under our warranty. We strongly recommend promptly touching up any accidental scratches on metal frames, keeping hardware clean, and following our proper care and storage guidelines to minimize rust and weathering over time.

How Do I File a Warranty Claim?

To file a warranty claim, please contact our Customer Service Helpdesk using one of the channels below.

Our Available Support Channels:

  • Chatbot: Connect with us instantly at help.atleisure.com
  • Contact Form: Submit a direct request via our Contact Us Form
  • Email: Reach our team directly at customerservice@atleisure.com

Our Operating Hours:

Monday through Friday, 8 AM – 5 PM EST.

Required Documentation for Claims

To ensure a smooth evaluation and process your claim efficiently, our team requires you to provide the following items:

  • Proof of Purchase: A clear copy of your original purchase receipt.
  • Product Identification: The product model number or a clear description of the item.
  • Visual Evidence: Photos that clearly show the specific issue or defect you are reporting.

Estimated Response Times

During our peak season (typically February – August), we experience a much higher volume of customer inquiries. During these months, it may take 24 to 72 hours for our support team to review your documentation and respond. We truly appreciate your patience and will get back to you as quickly as possible.

Contact Us for Assistance

You can connect with our support team instantly through any of the following methods: